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Washington Small Business Development Center: The Dangers of E-mail

The Dangers of E-mail

Sep 11, 10:09 AM

We’ve been seeing the stories for months now…e-mail is dangerous! It threatens to consume us and drown us in a sea of spam and junk mail and that’s only if we manage to survive our forays with the automatic popups that tell us when we have new mail and the deluge we get from friends, family, co-workers, mailing lists, business associates, our banks and credit companies (just to name a few that legitimately send us e-mail).

But what are the true dangers of e-mail? Can you believe loss of time, loss of productivity and even addiction! Even worse, those don’t just apply to you but you can pass those off to others as well.

Just the simple act of checking your e-mail every five minutes means you lose 8.5 hours of time as you try to get back to your prior task…taking an average of 64 seconds for your mind to recover and get you back on track. That takes our normal work week and slices an entire day off of it, just to deal with e-mail!

And the new finding…addiction…is that e-mail is much like a gambling addiction. If you check your e-mail and find something bad (losing) then you turn away but you check again soon and eventually you’ll get something useful, important or even pleasant (winner!!!) and so the behavior is reinforced and soon the addiction is established.

The Sydney Morning Herald has a pretty interesting article that delves deeper into these issues and then goes on to present some ideas on how to minimize the influence of our favored communication technology…

  1. Turn off alerts and anything that flashes or dings so you only need to check your mail when you want to.
  2. Do you really need to “reply to all”? Do you really need to say thanks on a mailing list or large e-mail of 30+ people knowing that doing so will take 30+ minutes of time away?
  3. Use other tools. Twitter and instant messaging (IM) are better for asking short questions of chosen groups. Wikis are better for collaborating on documents. Blogs are better for publishing information and having informal conversations.

I rather like this last item from their list (well, last item of theirs I’m putting on my list). Besides using Twitter, the Washington SBDC does have available our own Instant Messaging system, our own Wiki and now our own Blog…basically all the ways to collaborate and communicate that are less invasive and less time consuming than e-mail.

— David Thompson

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Comment

  1. If you start something, you have to finish it no matter what. 13w! dd1

    — flash chat · Jan 30, 12:58 AM · #

 
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